SMS Terms & Conditions

ReNu Mental Wellness Group uses SMS (text messaging) to communicate with individuals, including clients and website visitors. By providing your phone number and opting in to receive SMS messages, you consent to receive text messages in accordance with these Terms & Conditions. These terms explain how we manage SMS communications and your rights related to receiving text messages.

1. SMS Consent Communication

Information collected as part of the SMS consent process, including phone numbers and SMS opt-in records, will not be sold or shared with third parties, affiliates, or partners for their own marketing or promotional purposes. This information may be shared with service providers only when reasonably necessary to deliver SMS communications or support related services, subject to appropriate confidentiality and data protection obligations.

Mobile information collected through SMS consent will not be shared with third parties for their own advertising or promotional use.

For more information about how we collect, use, and protect personal information, please review our Privacy Notice.

2. Types of SMS Communications

If you have consented to receive text messages from ReNu Mental Wellness Group, you may receive messages related to:

• Service Inquiries: Responses and follow-ups regarding inquiries about our mental health services, consultations, evaluations, training, and educational services.
• Product Inquiries: Responses to questions about products available through our online store.
• Customer Support: Assistance with questions or concerns related to our services or products.
• Order-Related Communications: Order confirmations, order status updates, and shipping or delivery notifications, if these communications are offered through our SMS messaging program and you have provided any required consent.

Example Message:

“Hello, this is ReNu Mental Wellness Group following up on your inquiry about our services or products. Please reply STOP to opt out of SMS messaging at any time or HELP for assistance.”

Message frequency may vary depending on the nature of your inquiry or the type of communication. Standard message and data rates may apply.

We do not intend for SMS messages to replace direct communication with our team when discussing sensitive personal or health-related matters. Please avoid sending sensitive health information by text message.

3. Message Frequency

Message frequency may vary depending on the nature of your inquiry and the communications needed to respond to your request. The number of messages you receive will depend on your interactions with ReNu Mental Wellness Group.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan. These fees may vary depending on your carrier and messaging plan.

5. Opt-In Method

You may opt in to receive SMS messages from ReNu Mental Wellness Group by:

• Submitting an online form and selecting the optional SMS consent checkbox.

The SMS consent checkbox will not be preselected. You may submit the form without opting in to SMS communications. Consent to receive SMS messages is not a condition of receiving services or submitting a website form.

6. Opt-Out Method

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any SMS message you receive from us.
• Contacting ReNu Mental Wellness Group directly to request removal from our messaging list.

After opting out, you will no longer receive SMS messages covered by that consent unless you choose to opt in again. We may send a confirmation message acknowledging your opt-out where supported by the messaging system.

7. Help & Support

For assistance or if you are experiencing issues with our SMS communications:

• Reply HELP to any SMS message.
• Contact us directly using the information below.

Phone: 281-888-3158
Email: info@renuwellnessgroup.com

8. Additional Options

If you do not wish to receive SMS messages, simply leave the SMS consent checkbox unchecked when submitting forms on our website. You may still submit the form without providing SMS consent.

9. Standard Messaging Disclosures

• Message and data rates may apply.
• Message frequency may vary.
• Reply STOP to opt out at any time.
• Reply HELP for assistance or contact us using the details provided above.
• SMS consent is optional and is not a condition of receiving services or submitting a website form.
• For more information about how we handle personal information, please review our Privacy Notice.